CASE STUDY

Monument Health

Veterans Affairs (VA) revenue by 100% in two years amid Covid-19 challenges.

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At a Glance

Challenges

  • Staffing roadblocks
  • Inability to effectively resolve VA claims in-house
  • Poor VA revenue recovery performance
  • Repercussions of the Covid-19 pandemic

Solutions

  • Leveraged Aspirion’s knowledge of the nuances of VA claims management
  • Combined proprietary technology-infused workflows and legal and clinical professional assessments

Results

  • VA revenue increased from $28M to $56M in 2 years during the Covid-19 pandemic
  • 100% increase in VA claims collections in 2 years during the COVID-19 pandemic
  • Internal processes improved due to ongoing Aspirion assessment and guidance
$56M
Increase in cash collections
100%
Increase in VA Revenue in 2 Years

About Monument Health

Headquartered in Rapid City, South Dakota, Monument Health is a community-based healthcare system and Mayo Clinic Care Network member. The system includes 5 hospitals and 40 medical clinics and specialty centers supported by 5000+ physicians and caregivers representing 31 medical specialties.

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“Aspirion continues to surpass our expectations in every way. Our VA revenue has grown dramatically, even with the added COVID obstacles, proving that the Aspirion team is top-notch in what they do.”

Jason Nesbit, MHA, FACHE

Director, Patient Financial Services,
Monument Health

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