We have better-skilled resources
We believe that we have more in-depth industry knowledge and expertise than most. We have an intense focus on protocol setting, performance measures, and training. We even have a proprietary knowledge application that shares best practices with our internal staff. In short, our employees are uniquely advantaged to support our clients better. Further, we retain highly skilled staff; for example, we have over 90 attorneys and 12 clinicians on staff.
We invest heavily in contemporary technologies
Our vision is to offer industry-leading innovation and to provide consistently better results than our competition. In short, we offer premium solutions that consistently outperform those of our competitors. We invest heavily in structured data, machine learning, and business intellegence to produce consistently superior results. While others “process” claims, we have a commitment to “learn” from claims.
Unlike many of our competitors, we never attempt to collect money from the patient
In fact, one of our core values is to “help the patient.” As such, if we need to connect with your patients, we can credibly express that we are acting with you on their behalf.
We make our clients better
We are focused on the entire system of reimbursement which includes functions most commonly retained by our clients. Did you know that a very significant portion of reimbursement leakage occurs during initial patient registration? We train your patient access teams to collect information early in the process that will help facilitate improved reimbursement. Moreover, we provide education and thought leadership to our clients and to the industry by producing unique and novel insights to improve results.
We work EVERY claim we take
Some competitors pick only the easiest to work claims or those tied to largest reimbursements. They offer seemingly great value with low contingency rates; but they commonly leave a significant amount of reimbursement left unrecovered. Our commitment is to get you everything we can. If a claim truly is uncollectible we aspire to return it to you as soon as possible – our proprietary technology is increasingly supporting this approach.
500+
Clients
1.5x-3.0x
Typical Client-Realized Collections Increase
$2.4B+
In Client Recoveries
Where We Operate
We have one of the broadest Complex RCM footprints in the US, with clients in 41 of the 50 states and growing…
Our Leaders
Jason Erdell
Chief Executive Officer
Lori Lipocky
President and GM Complex Claims
Patrick Lutz
Co-President and GM Denials
Tracy Lutz
Co-President and GM Denials
Ronda Howard
President and GM of Medicaid Services
Matt Armstrong
Head of Corporate Development
Steven Filchock
Chief Technology Officer
Daria Cruzen
SVP of Finance
Greg Shorten
Chief Client Officer
Jeff Podraza
SVP Client Success
Mike Cameron
SVP Sales
Kyle Fischer
General Counsel
Our mission is to be our providers’ trusted partner to optimize otherwise challenging reimbursements.
Our vision is to
- Consistently demonstrate better client results
- Utilize industry-leading innovation to drive order from chaos
- Become a recognized thought leader for complex reimbursement
- Create a coveted community that inspires our people to achieve their best
Our six core values are
- Think big, start small, move fast
We foster a working environment that promotes rapid experimentation and innovation. - Do the right thing
We always act from a basis of integrity for our clients, their patients, and our people. - Be your client
Fully empathize with our clients’ missions and consistently do what is best for them. - Help the patient
We have a responsibility to treat our clients’ patients with the same respect and caring as do they. - Choose responsibility
Enter situations with a belief you can help, a bias for resolution, and avoid a victim’s mindset. - Support each other
Accept accountability for and positively contribute to our community of support and respect for our fellow employees.