We believe that we have more in-depth industry knowledge and expertise than most. We have an intense focus on protocol setting, performance measures, and training. We even have a proprietary knowledge application that shares best practices with our internal staff. In short, our employees are uniquely advantaged to support our clients better. Further, we retain highly skilled staff; for example, we have over 85 attorneys and 12 clinicians on staff.
Our vision is to offer industry-leading innovation and to provide consistently better results than our competition. In short, we offer premium solutions that consistently outperform those of our competitors. We invest heavily in structured data, machine learning, and business intellegence to produce consistently superior results. While others “process” claims, we have a commitment to “learn” from claims.
In fact, one of our core values is to “help the patient.” As such, if we need to connect with your patients, we can credibly express that we are acting with you on their behalf.
We are focused on the entire system of reimbursement which includes functions most commonly retained by our clients. Did you know that a very significant portion of reimbursement leakage occurs during initial patient registration? We train your patient access teams to collect information early in the process that will help facilitate improved reimbursement. Moreover, we provide education and thought leadership to our clients and to the industry by producing unique and novel insights to improve results.
Some competitors pick only the easiest to work claims or those tied to largest reimbursements. They offer seemingly great value with low contingency rates; but they commonly leave a significant amount of reimbursement left unrecovered. Our commitment is to get you everything we can. If a claim truly is uncollectible we aspire to return it to you as soon as possible - our proprietary technology is increasingly supporting this approach.
Our mission is to be our providers’ trusted partner to optimize otherwise challenging reimbursements
Our vision is to
Our six core values are
We foster a working environment that promotes rapid experimentation and innovation.
We always act from a basis of integrity for our clients, their patients, and our people.
Fully empathize with our clients’ missions and consistently do what is best for them.
We have a responsibility to treat our clients’ patients with the same respect and caring as do they.
Enter situations with a belief you can help, a bias for resolution, and avoid a victim’s mindset.
Accept accountability for and positively contribute to our community of support and respect for our fellow employees.